Frequently Asked Questions
We’ve pulled together the most common questions from trade buyers, designers, and contractors about our bespoke interiors — covering design, manufacturing, logistics, and installation. If you don’t see your answer here, please get in touch — our team will be happy to help.
Trade Accounts & Ordering
How do I apply for a trade account?
To apply for a trade account, please visit our Register for a Trade Account page and complete the application form. Our team will review your submission and respond promptly.
Is there a minimum order value?
No! We do not have a minimum order value for our trade customers. Enjoy carriage paid on all orders over £400+VAT.
For more details, refer to our Shipping Information.
Can I place orders online?
Absolutely. Once your trade account is approved, you can log in to our website to view trade pricing and place orders directly through our online portal.
Frames & Mirrors
Where are your frames made?
We are proud to hold the certifcation of Made in Britain. All of our frames are made start to finish in our Lancashire workshop.
Can you frame my artwork?
Yes, you can either send the image via the post or send us the file and we'll print this for you and frame it.
Can you print my artwork?
Yes, you can send us the file and we'll print this for you and frame it. If you just want the print and no frame, then we can help with that too!
Products & Customisation
Do you offer bespoke framing services?
Yes, we provide Bespoke & Contract Picture Framing tailored to your project's specifications, including custom sizes, finishes, and materials.
Can I request custom mirror designs?
Certainly. Our Bespoke Mirror Manufacturing service allows for custom sizes, shapes, and finishes to suit your design requirements.
Can you make me a product that isn't on your website?
Absolutely. We offer a fully bespoke service where our designers work with you to create the perfect product to your exact specification.
What is your process for bespoke wall panelling?
We offer Bespoke Wall Panelling solutions, crafted using our in-house CNC machinery and spray finishing capabilities. Contact us to discuss your project's needs.
Do you provide CNC services?
Yes, our CNC Artwork & Services include precision-cut designs for various applications, utilizing our advanced CNC equipment.
Can you match specific colours and finishes?
Our Spray Finishing service offers custom colour matching, including RAL, Farrow & Ball, and Little Greene palettes, ensuring consistency across your project.
Shipping & Logistics
What are your shipping options and costs?
We ship with a range of freight and pallet companies to ensure you get your order as swiftly as possible.
Regular sizes - £16.00
Large orders - £32.00
Extra large - £80.00.
FREE Delivery on orders of £400+VAT or more
For detailed information, visit our Shipping Information page.
How long will an order take to arrive?
For stocked items we aim to have your parcel delivered to you within 3 working days.
For bespoke or made-to-order items we will provide you a timeline upon ordering.
How are large or delicate frames packaged?
All large and delicate items are professionally packed with protective materials and made-to-measure boxes to prevent damage in transit. We also offer installation services for trade clients if required.
Do you offer Drop Shipping?
Yes, our Drop Shipping service enables you to sell our products without holding inventory. We handle fulfillment directly to your customers.
What is your returns policy?
For full details, see our Returns Policy.