Logistics
Drop Shipping
What is Drop Shipping?
Drop shipping lets you sell products without holding stock. When a customer places an order, the product is sent directly from our warehouse to their door. This allows you to expand your product range, offer more choices, and avoid the hassle of storing and managing inventory. With drop shipping, you can focus on sales and marketing while we take care of order fulfillment.
Returns
What Happens if your Customer Would Like a Return?
We accept returns when your customer changes their mind or makes use of Distance Selling Regulations. You have 14 days to claim your return, however charges will apply.
Consumer Law
The Consumer Rights Act 2015 is NOT applicable to us, T A Interiors Ltd, due to the fact that we only work on a Business to Business basis. This law applies to consumers only, which you are held liable for as a Trade Account holder.
Return Terms
• These terms are also applicable to both Distance Selling and Defective Goods/Incorrect Items returns.
• All refunds will be processed as a credit to your account within 14 business days once the item has been received.
• All returns must be in the original packaging.
• Distance Selling Returns state that the item must be in the same condition as it was received.
• We will only liaise with you, our customer during this returns process and will under no circumstances deal directly with your customer.
• All returns must be submitted with complete evidence and information within 3 working days of your delivery for defective goods or incorrect item returns, and 14 days for Distance Selling Returns. We do not consider evidence submitted outside the agreed deadlines.
• Incorrect and incomplete notified returns may not be processed.
• The courier company will only collect the returned product from the registered shipping address (meaning, the original delivery address) and under no circumstances will the product be collected from another address. This safeguard is in place to inspect the product at the original address to avoid any possibility of breakage in subsequent transits.
• If the product has been moved to another address, the return stands void.
• If a returned item requires redelivering this will incur additional handling and delivery charges.
Returns Process and Charge: Distance Selling
We appreciate that you are bound by the Distance Selling Regulations and therefore we do offer our drop ship customers a no quibble return within 14 days of your order being delivered. A Restocking Fee will apply.
The restocking fee will be 30% off the original product price and your original delivery will not be refunded. Please be aware that should you wish for us to collect the item from your customer, an additional delivery charge will apply.